Privacy Policy

Last Updated: July 2024

1. Introduction

Welcome to NewGen AI & Marketing (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website newgenai.co.uk and use our services. We are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly.

2. Information We Collect

We collect various types of personal information to provide and improve our services. This includes:

  • Device Information: This includes data about your device and browser, such as IP address, browser type, operating system, time zone, cookie information, and browsing activities. This information helps us optimise the website and understand how it is used.
  • Order Information: When you make a purchase or request our services, we collect information necessary to process your order, including name, billing address, shipping address, payment information, email address, and phone number.
  • Customer Support Information: If you contact us for support, we collect information necessary to assist you, such as your name, contact details, and any other information related to your inquiry.
  • Marketing Data: We may collect preferences for receiving marketing communications and responses to promotional offers.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide and Manage Services: This includes processing orders, managing customer support, and delivering the services you have requested.
  • To Improve Our Website and Services: We analyse how you use our website to enhance user experience and site functionality.
  • To Communicate With You: We use your contact information to send updates, newsletters, and marketing communications that you have agreed to receive.
  • To Comply With Legal Obligations: We may use your information to comply with legal requirements or to protect our rights.

4. Sharing and Disclosure of Personal Information

We may share your personal information with:

  • Service Providers: We use third-party service providers to perform functions on our behalf, such as payment processing, delivery services, and email communications. These providers are contractually obligated to protect your information and use it only for the purpose of providing services to us.
    • Payment Processing with Stripe: We use Stripe as our payment processor. When you make a payment, your payment information is collected and processed by Stripe. Stripe is responsible for handling your payment details securely. For more information on how Stripe uses and protects your personal information, please refer to Stripe’s Privacy Policy at https://stripe.com/privacy.
  • Legal Requirements: We may disclose your information to comply with legal obligations, respond to legal processes, or protect our rights and interests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small data files placed on your device that help us understand how you use our website and remember your preferences. You can manage cookies through your browser settings, but disabling cookies may affect your ability to use certain features of the site.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or destruction. Despite these measures, please be aware that no system can be completely secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal and regulatory requirements. If you request the deletion of your information, we will comply unless we have a legal obligation to retain it.

8. Your Rights

Under data protection laws, you have the following rights:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You can request that we correct or update any inaccurate or incomplete information.
  • Deletion: You may request the deletion of your personal information, subject to certain exceptions.
  • Restriction: You can request that we restrict the processing of your information under specific circumstances.
  • Objection: You may object to the processing of your information based on legitimate interests or for direct marketing purposes.
  • Portability: You can request to receive your information in a structured, commonly used format.

To exercise these rights, please contact us using the contact details provided below.

9. International Data Transfers

Your personal information may be transferred to and stored in countries outside the UK and the European Economic Area (EEA). We ensure that such transfers are protected by appropriate safeguards, including standard contractual clauses approved by the European Commission.

10. Do Not Track

Our website does not respond to “Do Not Track” signals from browsers, as there is no consistent industry standard for responding to such signals.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on our website with an updated effective date.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

NewGen AI & Marketing
Email: courtney@newgen.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or other relevant data protection authority. You can contact the ICO at https://ico.org.uk/make-a-complaint/.